Q: How do I contact customer service?
A: To contact customer service for assistance, you can reach us at 1-855-396-6100 or email us at cs.usa@lauraashley.com. Our customer service hours are from 9:00 AM to 4:00 PM EST, Monday through Friday. Please note that we are closed on weekends and holidays.
Q: What is your return policy?
A: If you are not satisfied with your purchase, we will gladly offer you a refund for most of our merchandise within 30 days of receipt. Returns are accepted for unworn, unused, unwashed, or undamaged items in their original packaging. Opened wallpaper and wallpaper samples cannot be returned unless confirmed defective. Refunds will be issued based on the original form of payment. Please note that shipping charges are non-refundable, and you will be responsible for the return shipping costs.
Q: Do you ship internationally?
A: Laura Ashley only ships within the United States and does not offer international shipping services.
Q: How can I cancel or make changes to my order?
A: We strive to accommodate order changes or cancellations whenever possible. Please contact us immediately after placing your order at 1-855-396-6100 or via email at cs.usa@lauraashley.com. However, please note that if your order has already been processed and loaded on the truck or has left the warehouse, we are unable to make any adjustments.
Q: What if I forget to enter a discount code at checkout?
A: If you forget to apply a discount code at checkout, please contact customer service at cs.usa@lauraashley.com with your discount code and we will be glad to manually process it for you.
Q: When will my order ship?
A: Your order will typically ship within 3 business days. However, please note that dinnerware items may require up to 7 days before shipping.
Q: What if I need to make an exchange?
A: We regret to inform you that our system cannot process exchanges. To facilitate an exchange, please initiate a return of the item through customer service at cs.usa@lauraashley.com and proceed to place a new order for the desired item.
Q: What if I receive a damage item?
A: We sincerely apologize if you receive a damaged item. Please reach out to customer service at cs.usa@lauraashley.com within 3 days of receiving the item, and kindly include a photo of the damage for prompt assistance.
Q: Does Laura Ashley offer price adjustments for items that undergo a price drop after purchase or if the same item is found at a lower price on another website?
A: If an item on www.lauraashleyusa.com goes on sale within 10 days of purchase, we are happy to offer you credit for the price difference. However, please note that we do not offer price matching with other retailers.
Q: How do I return an item?
A:
Q: I returned my order, when will I receive my refund?
A: Once your return has been received and inspected by quality control, please allow 3 days for your refund to be processed.
Q: Why is shipping so expensive?
A: Shipping costs are determined by FedEx and are influenced by several factors such as package weight, dimensions, and shipping distance. Additionally, factors like fuel costs and handling fees contribute to the overall shipping expenses. Unfortunately, Laura Ashley has no control over these costs.
Q: Why is my order arriving in multiple packages?
A: Your order may arrive in multiple packages due to various factors such as availability of items from different warehouses, shipping methods, or logistical considerations. This approach ensures that you receive your items as quickly and efficiently as possible.
Q: Can you locate an item that I’ve seen in a store?
A: Unfortunately, we do not have the capability to locate specific products seen in retail stores.
